KAJIAN TINGKAT PEMENUHAN STANDAR PELAYANAN MINIMUM FASILITAS STASIUN KERETA API BERDASARKAN PERATURAN MENTERI PERHUBUNGAN NOMOR 63 TAHUN 2019 PADA STASIUN GEDEBAGE

FAUZAN AZMI, MUHAMMAD (2026) KAJIAN TINGKAT PEMENUHAN STANDAR PELAYANAN MINIMUM FASILITAS STASIUN KERETA API BERDASARKAN PERATURAN MENTERI PERHUBUNGAN NOMOR 63 TAHUN 2019 PADA STASIUN GEDEBAGE. Skripsi thesis, UNIVERSITAS SANGGA BUANA YPKP.

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Abstract

Gedebage Station is a railway station serving passenger transportation in the City of Bandung and is part of the Bandung Raya Commuter Line network. Along with the development of the Gedebage area and the increasing mobility of urban communities, Gedebage Station plays a strategic role as a transportation hub supporting daily passenger movements. As a public transportation infrastructure, railway stations are required to provide facilities and services that comply with Minimum Service Standards (MSS) to ensure safety, security, comfort, and convenience for service users. Therefore, periodic evaluation of station facility performance is necessary. This study aims to evaluate the level of compliance of facilities at Gedebage Railway Station with the Minimum Service Standards based on the Regulation of the Minister of Transportation of the Republic of Indonesia Number 63 of 2019 concerning Minimum Service Standards for Passenger Rail Transport. The research employed the Importance Performance Analysis (IPA) method to identify gaps between the level of importance and the performance level of station facilities based on passengers’ perceptions. Data were collected through field observations of existing station facilities and their comparison with the MSS requirements, as well as through questionnaires distributed to passengers using Gedebage Station. The results indicate that there are gaps between the perceived importance and performance of several facility attributes, indicating the need for improvements and service enhancements. The findings of this study are expected to serve as a basis for formulating recommendations to improve station facilities and services so that they comply with the established Minimum Service Standards and enhance the overall quality of railway passenger services.

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